penelopepassport.com values your satisfaction with our Outdoor and Travel products. If you are not completely satisfied with your purchase, we are here to help with our Return and Refund Policy.
Returns:- All return requests must be made within 30 days of receiving your order by emailing us at [email protected].
- Items must be in their original packaging, unused, and in the same condition as received.
- Please include your order number and reason for return in your email.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
- We recommend using a trackable shipping service for returns to ensure the safe delivery of your items.
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.
If you have any questions about our Return and Refund Policy, feel free to contact us at [email protected]. We are here to assist you and ensure your shopping experience with penelopepassport.com is exceptional.
Thank you for choosing penelopepassport.com for your Outdoor and Travel needs. We appreciate your trust in us and look forward to serving you again in the future.